Return & Refund Policy

Last updated: [23/11/2025]

Thank you for shopping with us! We want you to love your press-on nails and feel confident in every purchase. Please read our return and refund policy carefully before placing an order.

1. All Sales Are Final

Due to the nature of press-on nails—especially handmade or custom-designed sets—we do not accept returns or exchanges for reasons of hygiene, safety, and customization.

2. Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

To request a replacement:

1. Email us at [nailartbyvicky@icloud.com]

2. Include your order number

3. Provide clear photos or videos of the issue and the packaging

Once approved, we will send a replacement at no additional cost. Refunds may be offered at our discretion.

3. Wrong Item Received

If you receive the wrong product, contact us within 48 hours. We will verify the mistake and send you the correct item at no charge.

4. Lost or Stolen Packages

We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier.

If your package is lost in transit (not delivered), please contact us and we will assist you in opening a claim with the shipping carrier.

5. Order Cancellations

Orders may only be canceled within 2 hours of purchase.

After this time, production may begin, and we cannot cancel or refund the order.

6. Custom Sets

All custom and made-to-order press-on nail sets are non-refundable and non-returnable, as they are created specifically for you.

7. Sizing Issues

Please ensure you measure your nails correctly if you are unsure we can help just reach out.

We cannot offer refunds or replacements for incorrect sizing selected by the customer.

8. Contact Us

For any issues or questions, please reach out to us at:

Email: [nailartbyvicky@icloud.com]

Phone: 07364155063

We aim to reply within 24–48 hours

Shipping Policy

Processing Time

All press-on nail orders are handmade and custom-made.

Processing time: 3–7 business days (excluding weekends and holidays).

During sales or high-volume periods, processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Standard Shipping (Domestic): 3–7 business days

Expedited Shipping (Domestic): 2–3 business days

International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates and may vary due to postal delays.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number.

Please allow 24–48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If the address entered is incorrect and the package is returned to us, the customer is responsible for any reshipping fees.

We are not liable for orders shipped to wrong addresses entered at checkout.

Lost, Delayed, or Damaged Packages

We are not responsible for:

• Delays caused by the postal service

• Lost or stolen packages after delivery

• Damage during shipping

For lost or damaged packages, please contact your shipping carrier directly. We will assist where possible.

International Customs & Fees

International shipments may be subject to customs fees, taxes, or import duties.

These charges are the responsibility of the customer.

Pre-Order & Custom Sets

Orders containing pre-order or fully custom press-on sets may take longer to process.

Refer to product descriptions for specific timelines.

Questions?

For concerns about your order or shipping, contact us at:

nailartbyvicky@icloud.com